Server SmartHands
Sago's SmartHands service can take care of all of your server administration needs. This service can include anything from per-hour advanced support, to full & assisted management, as well as both resource and service monitoring.
SmartHands Per-Hour Advanced Support
| General or Advanced Support: | $60/hr | |
| Coding or Database Work: | $120/hr | |
| Router or Firewall Configuration: | $120/hr |
Chart of Features for Assisted and Full Management
|
$100 / month Assisted Management |
$320 / month Full Management |
|
| Customer Provided Root Access? | Yes | No |
| Resource Monitoring | Yes | Yes |
| Service Monitoring | Yes | Yes |
| Operating System Updates | Yes | Yes |
| Vulnerability Scanning | Yes | Yes |
| General Penetration Testing | As Requested | Yes |
| 24/7 Monitoring at Multiple Datacenters | Yes | Yes |
| Average Response Time | < 30 minutes | < 15 minutes |
| Friendly Staff | Yes | Yes |
| Tiers I to III Technicians | Yes | Yes |
| Hacked Server Analysis | As Requested | Yes |
| Initial Server Hardening | Yes | Yes |
| Restore Server from Backup | As Requested | Yes |
| Migration Services | No | Yes |
| Spam Filtering Optimizations | As Requested | Yes |
| Total Admin Time Each Month | 2 | 10 |
|
$5 Resource Monitoring
* Statistical graphing:
- CPU, Hard Drive, Network utilization
* Free installation & configuration of SNMP
* Customer login to Cacti provided
|
$5 Service Monitoring
* Up to 5 Monitors of: HTTP, SNMP, SMTP, FTP
* Custom Monitors Available
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+1 866 366 3640
support@sagonet.com
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